Shipping

We understand how important shipping is once you click "buy now", thats why we have the following policies

 

Next day dispatch

All orders received by 5pm AEST will usually be dispatched the following business day. If an order is placed on the weekend or public holiday, please note dispatch will usually be the next working day. For tracked shipments, please allow 12 hours for tracking to begin

 

Pick Up 

For bikes and other selected bulky goods, you are always welcome to pick up from our Sydney based warehouse/showroom 10am-5pm Monday to Saturday. (Sunday and public holidays we are closed), For small items, pickup from showroom is not available.

 

Commercial Addresses Preferred

We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods. You can select an alternate delivery address to your billing address when placing your order, such as neighbours or workplace. To do this, simply enter a new address in the delivery address screen as prompted.

Unfortunately we cannot deliver bikes to PO Boxes. 

 

Redelivery Fee

Whilst we can deliver to both residential and commercial addresses, we recommend that you have your goods delivered to a commercial address. There is a $20 redelivery fee should there be no one to accept the goods. eg there is no one home at the time of delivery.

Unfortunately we cannot give specific time of day delivery times.  

 

Small Object Shipping

There is free delivery available on all small parcels Australia wide using our Standard Shipping option. Please note that Standard Shipping does not include tracking. Premium Shipping is registered with a consignment number, and is available for an additional cost.  

For Premium Shipping which is registered, please use the consignment number provided via email sent to you once the item has been dispatched. Estimated shipping time is 5 to 10 business days.

 

Large Object (Bike) Shipping

Shipping of bikes and other bulky goods, is free to 97% or residences, however some remote postcodes incur a surcharge. Please click here for a list postcodes and charges. 

Once shipped you will be issued a consignment number which can be used to track your parcel. We use Direct Freight Express for deliveries and you can track your delivery by calling 1300 347 397 or online at www.directfreight.com.au

 

Estimated Transit Times for Direct Freight Express

 

Transit times from Bicycles Online to

Approximate Working Days

Adelaide

2

Regional SA

3-4

Albury

1

Alice Springs

4

Brisbane

1

Regional QLD

2-4

Remote QLD

5-6

Broken Hill

3

Bundaberg

2

Cairns

3

Canberra

1

Darwin

5

Gladstone

2

Gold Coast

1

Gosford

1

Hobart

4-5

Launceston

4-5

Katherine

5

Mackay

2

Maryborough

2

Melbourne

2

Regional Vic

2-3

Remote Vic

3-4

Newcastle

1

Perth

3-4

Regional WA

5-7

Rockhampton

2

Sunshine Coast

1

Sydney

1

Regional NSW

1-2

Remote NSW

2-3

Tennant Creek

4-5

Toowoomba

2

Townsville

3

Tweed Heads

1

Wollongong

1