Our Current Openings

>> Bicycle Mechanic

 

>> Workshop Supervisor

 

>> Customer Care

 

>> Administration Assistant

 

 

 

 

 

Bicycle Mechanic

 

We’re on a mission that needs the right humans to help make it happen. We exist to help people discover and enjoy the awesome sport of cycling. Our aim at Bicycles Online is to be Australia’s #1 Online Bicycle Retailer and provide our customers with excellent service and support on our products.

We love to break through old norms, to get bikes and products to our customers quickly and to have a laugh through the good and challenging times. We also have heart and want to improve the environment that we all love to enjoy. 

While Australian founded in 2011, we’re global in our approach and presence and have fostered a culture where everyone can make a difference as we work together to make great things happen.

We have a genuine focus on nurturing our team with perks like flexible work arrangements, generous staff discounts, a commitment to ongoing learning and internal career progression across our international footprint. 

Bicycles Online are looking for an amazing Bike Mechanic to join our team. While we have over 80 staff located in 8 countries, this role is based in Frenchs Forest, in Sydney. Our team here works from Monday to Friday so that we can ride bikes on the weekend!

 

What Will You Do?

The bicycle mechanic is responsible for servicing and repairing returned bikes. As an online retailer, bicycles are returned for a number of reasons including warranty purposes. However, we do not provide ongoing servicing of bicycles for our retail customers. Typical duties involve identifying problems, developing and proposing solutions to mechanical defects and performing repairs to facilitate the return of the bike to the customer or preparing it for resale.

Duties may include:

  • Supporting the assessment, servicing, repair and resale of eBikes and the associated batteries and accessories;

  • Comprehensive service/maintenance of all bike components;

  • Assemble new and returned bicycles;

  • Install and adjust new componentry;

  • Install, repair and replace equipment and accessories;

  • Attend to the full range of minor and major bicycle repairs;

  • Input into warranty claims;

  • Managing stock of returned bikes;

  • Assistance with managing available warehouse space;

  • Maintaining a safe and effective work space;

  • Monitoring inventory.

 

What You’ll Have

To be eligible for this role we require full working rights in Australia. No formal education is mandatory for the job, but having a recognised qualification in bike maintenance is a big advantage.

Experience: 

  • Minimum of one year experience working as a bicycle mechanic;

  • Solid knowledge across a range of makes and models, including eBikes;

  • Proven ability to assess bikes to determine problems, solutions and the economic viability of repair or resale.

Skills:

  • Mechanical knowledge;

  • Practical skills;

  • Dexterity;

  • Time management;

  • Problem-solving;

  • Attention to detail;

  • Safe lifting techniques.

 

What will you get

  • Flexible working conditions with an amazing peer group

  • Generous discounts on bike products and accessories

  • The opportunity for career progression with a fast-growing international company

  • Good toast, ordinary coffee and a dog-friendly office

 

How to apply?

If this sounds like you, there’s no better time to join a team already full of awesome humans. Please send your resume and cover letter to jobs@bicyclesonline.com.au.

We appreciate how much effort is required to properly apply for a role. We commit to responding to all applicants with relevant skills and experience, but unfortunately will not be responding to candidates who do not meet the following criteria:

  • Permanent working rights in Australia;

  • 1+ years of experience as a Bicycle Mechanic.

Thanks also to the agencies for your interest in this role, but we are confident that we've got the process and candidates covered.

 

 

 
 
 
 

Workshop Supervisor

 

Bicycles Online are looking for a driven and knowledgeable Workshop Supervisor to join our in-house team. We offer a safe and enjoyable workplace with opportunities to work with some of the best brands and a fabulous team of in-house mechanics. You will have opportunities to self develop and help the brand grow. The opportunities to progress in the company are endless.

What Will You Do?

We provide you with the resources, space and tools to perform your job at the highest level. A workshop supervisor with a driven work ethic and great bike knowledge will have the opportunity to take their skills to the next level. As our workshop supervisor, you will be responsible for a small team of mechanics and the day-to-day jobs in the workshop. This involves:

  • Great organisation skills and simultaneously excelling on different work fronts
  • Ability to supervise and provide direction and guidance to other employees
  • Implementing quality control techniques and procedures
  • Provision of on-the-job training, induction and coaching
  • Liaising with management, suppliers and internal departments
  • Maintaining control registers including inventory reports
  • Responsible for the preparation and reconciliation of regular reports, stock control and dispatches
  • Ordering and maintaining the required equipment and supplies for the effective functioning of workshop operations

What Will You Get?

  • Generous discounts on bike products and accessories
  • Brand new workshop with your own personal workstation, tools and computer
  • The opportunity to take your understanding of the industry further
  • Friendly, positive and uplifting work environment.
  • The opportunity for career progression with a fast-growing international company
  • Good toast, ordinary coffee and a dog-friendly office

How To Apply?

If you have a passion for bikes with experience in the biking industry as a mechanic, or, you’ve been riding bikes for a long time and service your own bikes. APPLY NOW via jobs@bikesonline.com

 

 

 

 

 

Customer Care Agent

 

If you know your way around a bike, you're a customer service superstar and you’re looking for your next challenge - raise your hand!

Bicycles Online is on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be Australia’s #1 Online Bicycle Retailer and provide our customers with excellent service and support on our products.

We love to break through old norms, to get bikes and products to our customers quickly and to have a laugh while we do it. We also have heart and want to improve the environment that we all love to enjoy.

While Australian founded in 2011, we’re global in our approach and presence and have fostered a culture where everyone can make a difference. We have a genuine focus on nurturing our team with perks like flexible work arrangements, generous staff discounts, a commitment to ongoing learning and internal career progression across our international footprint. 

While we have over 90 staff located across Australia, Asia, United States and Europe. This role is based in our brand new refurbished office in Frenchs Forest, Sydney. Our team here works from Monday to Friday so that we can ride bikes on the weekend!

What Will You Do?

The Bicycles Online Customer Care Agent is a vital part of the Customer Service department, providing outstanding support to both customers and Customer Service Agents. The role supports our Customer Service Agents with challenging scenarios and complaint resolution, dealing directly with customers as required on escalation. They demonstrate exceptional customer service capability, supporting our most challenging customers through their issues towards resolution. Reporting to the Customer Service Manager, your duties will include but not limited to:

  • Answer more in-depth tickets, with a level of complexity for resolution
  • Manage fleet sales. Product advice, quotation, payment and invoicing
  • Complete phone calls where needed to support difficult or challenging customers
  • Engage with and support the overseas customer service team
  • Attend to correspondence between the Customer Service, Technical Advice and Warranty teams
  • Monitor and answer comments provided on review platforms. Where possible investigate customer concerns and proactively turn around the experience through to a positive outcome
  • Extract monthly data from review platforms and create presentation slides for the Customer Service Manager
  • Assist overseas customer service staff with in house tasks such as product questions and shipping related matters
  • Be responsible for allowing customers to meet face to face when requested from the Customer Service team. Is the point of contact once customers arrive in person
  • Manage email outreach to customers impacted by shipping delays
  • Monitor and respond to customer service channels on Slack ensuring requests are being attended to in a timely manner
  • Fix difficult tickets if found within department / agent inboxes when necessary. This may include reassigning to self to communicate directly with the customer or assist agents by guiding them behind the scenes
  • Contact suppliers and order out of stock parts necessary to resolve non warranty cases
  • Complete urgent service orders for customers and arrange for warehouse team to dispatch ASAP
  • Create and or edit orders as requested by customer service staff
  • Assist with assigned tasks from the Customer Service Manager
  • Manage PayPal and E-Bay disputes through to resolution
  • Physically check bike and product specifications as requested from the Customer Service team. If needed, inform the product team of any required specification changes to listed product information
  • Monitor customer feedback responses from helpdesk surveys and proactively turn around the experience through to a positive outcome preventing poor reviews
  • Attends fortnightly meetings between Customer Service Manager and between Customer Service Manager and Supervisor

What You’ll Have?

  • A good understanding of technical bicycle knowledge is essential but you don’t need to be a guru!
  • 2-3 years experience working in customer service support is essential
  • Knowledge of a broad range of bicycle products, including parts and accessories is desirable  
  • Experience providing customer support in an online environment is desirable as 90% of the job is done online
  • Familiarity with Customer Resource Management (CRM) systems is essential
  • Provision of quality customer service in English is essential
  • Ability to prioritise between routine responsibilities, urgent tasks and long term projects
  • An ability to stay calm in stressful situations

Why You Will Love Working Here?

  • The opportunity for career progression with a fast growing international company
  • Generous discounts on bike products and accessories
  • A fast-paced environment where no day is the same
  • A strong team mentality, where the whole is stronger than the individual
  • Good toast, ordinary coffee and a dog friendly office

How To Apply?

If this sounds like you, there’s no better time to join a team already full of awesome humans. Please send your resume and cover letter to jobs@bikesonline.com

We appreciate how much effort is required to properly apply for a role. We commit to responding to all applicants with relevant skills and experience, but unfortunately will not be responding to candidates who do not meet the following criteria:

  • Permanent working rights in Australia;
  • 2+ years of experience working in customer service support roles; and
  • A good understanding of technical bicycle knowledge

 

 

 

 

 

 

Administration Assistant

 

If you're an Administration Assistant superstar looking to join a rapidly growing global organisation, raise your hand!

Bicycles Online are on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be Australia’s #1 Online Bicycle Retailer and provide our customers with excellent service and support on our products.

We love to break through old norms, to get bikes and products to our customers quickly and to have a laugh while we do it. We also have heart and want to improve the environment that we all love to enjoy. 

While Australian founded in 2011, we’re global in our approach and presence and have fostered a culture where everyone can make a difference. We have a genuine focus on nurturing our team with perks like flexible work arrangements, generous staff discounts, a commitment to ongoing learning and internal career progression across our international footprint. 

While we have over 90 staff located across Australia, Asia, United States and Europe. This role is based in our brand new refurbished office in Frenchs Forest, Sydney. Our team here works from Monday to Friday so that we can ride bikes on the weekend!

What You’ll Do?

The Administration Assistant provides general office support to Bicycles Online main office team and is vital for the smooth-running of the business. This will include fielding telephone calls, receiving and directing visitors, word processing, creating reports and presentations, ordering supplies and filing. Additionally, is responsible for office projects and tasks, as well as coordinating events, staff functions and celebrations. Reporting to the CEO, your duties will include but not limited to:

  • Weekly orders for kitchen and bathroom supplies, cleaning products and office stationery
  • Logistical support and booking of Christmas parties and staff events
  • Coordinate staff clothing orders and attend to shirt designs with suppliers
  • Office IT support and orders (paper and toner etc.) as well as manage the relationship with any technology suppliers
  • Answering incoming calls; taking messages and redirecting calls as required
  • Diary management and arranging appointments, booking meeting rooms and conference facilities
  • Data entry (sales figures, property listings etc.)
  • Organising travel and accommodation for staff and customers if required
  • Arranging both internal and external events
  • Ensure workspace is free of debris and remove safety hazards from general office
  • Work as an active team member to complete team goals
  • Prepare documentation and inventory for audits
  • Day to day administrative support to the CEOs and broader assistance to the executive team as requested
  • Undertaking other administrative tasks as required

What You’ll Have

  • High school certification or equivalent
  • Prior success in office administration support roles
  • Certificate in Business Administration (preferable)
  • Proficiency in MS Office and working knowledge of Google Docs
  • Knowledge of accounting software such as Xero
  • Team player with a commitment to having a positive impact
  • Self-starter and independent thinker
  • Adaptable to thrive in a dynamic and fast-paced environment
  • Ability to multi-task and work under pressure or tight deadlines
  • Excellent verbal and written communication
  • Organised, with time management capabilities to meet deadlines
  • Pays attention to detail and monitors the quality of inventory
  • Must adhere to all health and safety procedures and regulations
  • Identifies and resolves or escalates safety issues and concerns

What Sort of Hours Will I Work?

We’re flexible! We understand the value of work-life balance. Although, this role requires a minimum of 28hrs per week Monday - Friday (ideal for a school schedule). For the right candidate, we’re open to discuss part-time, full time or a job share arrangement! 

What You’ll Get?

  • Generous discounts on bike products and accessories
  • The opportunity for career progression with a fast growing international company
  • Good toast, ordinary coffee and a dog friendly office.

How To Apply?

There’s no better time to join a team full of amazing people! Please send your resume and cover letter to jobs@bikesonline.com

We appreciate how much effort is required to properly apply for a role. We commit to responding to all applicants with relevant skills and experience, but unfortunately will not be responding to candidates who do not meet the following criteria:

  • Permanent working rights in Australia
  • 3+ years of experience in administration support roles

Thanks also to the agencies for your interest in this role, but we are confident that we've got the process and candidates covered internally.