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Shipping

We understand how important shipping is once you click "buy now", thats why we have the following policies

Next day dispatch

All orders are usually dispatched from our warehouse within 24 hours of payment received. If an order is placed on the weekend or public holiday, please note dispatch will be the next working day. 

Pick Up 

You are always welcome to pick up from our Sydney based warehouse/showroom 9am-6pm Monday to Saturday. (Sunday and public holidays we are closed)

Commercial Addresses Preferred

We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods. You can select an alternate delivery address to your billing address when placing your order, such as neighbours or workplace. To do this, simply enter a new address in the delivery address screen as prompted.

Unfortunately we cannot deliver bikes to PO Boxes. 

Redelivery Fee

Whilst we can deliver to both residential and commercial addresses, we recommend that you have your goods delivered to a commercial address. There is a $20 redelivery fee should there be no one to accept the goods. eg there is no one home at the time of delivery.

Unfortunately we cannot give specific time of day delivery times.  

Small Object Shipping

There is free delivery on all small parcels Australia wide, using Australia Post. Orders can be tracked using  http://auspost.com.au/track/

To track your order, please use the tracking number provided. Estimated shipping times can be found here.

Large Object (Bike) Shipping

Shipping of bikes and other bulky goods, is free to 97% or residences, however some remote postcodes incur a surcharge. Please click here for a list postcodes and charges. 

Once shipped you will be issued a consignment number which can be used to track your parcel. We use Direct Freight Express for deliveries and you can track your delivery by calling 1300 347 397 or online at www.directfreight.com.au

Estimated Transit Times for Direct Freight Express

 

Transit times from Bicycles Online to

Approximate Working Days

Adelaide

2

Regional SA

3-4

Albury

1

Alice Springs

4

Brisbane

1

Regional QLD

2-4

Remote QLD

5-6

Broken Hill

3

Bundaberg

2

Cairns

3

Canberra

1

Darwin

5

Gladstone

2

Gold Coast

1

Gosford

1

Hobart

4-5

Launceston

4-5

Katherine

5

Mackay

2

Maryborough

2

Melbourne

2

Regional Vic

2-3

Remote Vic

3-4

Newcastle

1

Perth

3-4

Regional WA

5-7

Rockhampton

2

Sunshine Coast

1

Sydney

1

Regional NSW

1-2

Remote NSW

2-3

Tennant Creek

4-5

Toowoomba

2

Townsville

3

Tweed Heads

1

Wollongong

1

 

 

 


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