Is it safe to order online?
We are 100% committed to protecting your security and privacy, we have made every effort to ensure that our transaction process is safe and that your personal information is secure.
We do not hold sensitive payment details about our customers.
When you input you card details, during shopping, the card processor retains all the information about your card and only issues Bicycles Online with a unique token identifier. This token then allows us to process the cost of your order against your card. It also allows us to issue refunds or process, for example, backorder charges. We do not have access to your complete card details.
Do not share your personal account information with anyone.
Bicycles Online will never email or call you directly to ask you to disclose or verify your password, credit card or bank-account number, or any other personal information. If you are contacted or receive an unsolicited email which asks for any of this information please disregard the request, contact us and we will investigate.
Report Phishing Emails.
If you receive unsolicited mail from us and are concerned that it is a phishing email please contact us by phone or email and we will investigate.
Protect your Password.
The most secure passwords should comprise of lower and upper case, numbers and symbols. Always ensure you log out if using a public computer.
Ensure you are entering information on secure web pages.
Whenever you are entering sensitive details ensure you are on the Bicycles Online secure website by checking that https:// is visible in the address bar.
My PayPal orders do not show on my account when I log in, why?
If you are having trouble with your PayPal order please contact us so we can ensure we give you the right direction to solve the problem. Please ensure the email address supplied is your PayPal email address, this will help speed the process and help correct problems.
You said you have refunded me but I have not received the funds; where are they?
If you have paid by Paypal your funds will have been refunded to your Paypal account. Refunds to credit cards can take up to 10 banking days to appear in your account. Refunds by bank transfer can only be completed once we have received the necessary banking information (BSB, account number and account name) please ensure you have provided these for the refund to be completed as quickly as possible.
How can I pay for my order?
Bicycles Online accept Visa and MasterCard credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details.
You can also pay by PAYPAL which is a simple, quick and secure way of paying online. All you need is a PAYPAL account. For more details go to www.PayPal.com