Here at Bicycles Online, we pride ourselves on excellent customer service. Please feel free to come to our store or get in contact with us via email, phone or live chat and we will do our best to help you with what you are looking for.
For customer service enquiries email: firstname.lastname@example.org
For customer service enquiries please feel free to call us on: (02) 8005 7467
To chat with one of our customer service team members, click on this link:
We are open 10am to 6pm Monday to Saturday (till 7pm Thursdays)
We are open Easter Saturday 10am to 2pm.
We are closed Good Friday, Easter Sunday, Easter Monday, Christmas Day (25 December), Boxing Day (26 December), New Years Eve (31 December) and New Years Day (1 January).
Bicycles Online is an Australian owned business that originally started in 2007 as a bicycle rental shop located in Manly, on Sydney's Northern Beaches. After the initial success in bicycle rentals, the business then expanded and set up a second business online selling bicycles, parts, accessories and clothing.
The founders, James van Rooyen and Jonathon Allara found an new and more efficient way to bring bicycles to the Australian market; by cutting out the middle man and delivering products direct from manufacturer to the end customer.
In Australia, if you buy an imported cycling product from a retail store, the supply chain normally looks like this:
However, by cutting out the "middle men" and working directly with our manufacturing partners, Bicycles Online can now deliver the the best in cycling related products to our customers at the lowest prices.
Bicycles Online has been recognised in the top 100 fastest growing start up businesses in Australia for 2013.
We are extremely proud of our values which has resulted in over 30,000 satisfied customers.
Serve our customers the way we would want to be served. We are committed to excellent customer service, fast shipping, low prices and quality products.
Free delivery available on 95% of Australian orders. Next day despatch also on 95% of orders.
To ensure our customers have a safe and comfortable ride, we completely pre assemble all bikes in our Australian warehouse. Our customers get on their bikes quicker than anyone else!
Free 14 day test rides available on all bikes. We are so confident you will love our bikes, if you are not 100% happy within 14 days, we will come a pick up the bike from you free of charge
Huge promotions every month including the MEGA deal of the week
A variety of different payment methods including Paypal, Visa, Mastercard and American Express
Bicycles Online is the distributor for Polygon in Australia and New Zealand. Polygon was established in 1989 as the factory brand of Insera Sena. Insera Sena is one of the largest bicycle manufacturers, producing in excess of 700 000 bicycles a year. As a major OEM (original equipment manufacturer) they produce bikes for many of the world's premier bike brands, including many of Australia's best selling brands.
Their in-house research and development team, combined with their professional race teams have kept them on the forefront of bicycle technology (click here for more info). Polygon bikes have been the choice of riders in the Olympics, the UCI Continental Tour and numerous international and national championships.