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Bicycles Online is looking for a motivated Customer Support Team Member to join our growing team. 
• Start immediately 
• Become a valued team member in a supportive & fun environment 
• Convenient location in North Manly – close to public transport & parking 
The Company: 
Bicycles Online is one of Australia’s fastest growing online bicycle retailers. Providing online shopping that brings customers competitive deals and award winning customer service. Since its conception 3 years ago Bicycles Online has doubled in size every year and we are now looking to expand our team with highly motivated customer service/sales professionals. 
Role: 
As a Customer Support Team Member you will be responsible for serving customers in our showroom, answering a high volume of phone calls, emails and responding to online chats in relation to both new and existing customers. Experience in the bicycle industry will be beneficial but not essential as full training will be provided. 
You will be responsible for selling bicycles and related product and providing the best pre and post-sale customer support. Provide fast, efficient responses to email enquiries whose content range from in-depth bicycle knowledge to a simple date change. You will be part of a fun, and energetic team that is focused on offering the best customer experience on the net. You will enjoy being part of our “one in all in” ethos. We are looking for a team player who is able to step up when things get super busy. 
Skills & requirements: 
• Previous experience in bicycle sales will be highly regarded 
• Excellent telephone manner 
• Commitment to quality customer service 
• A motivated, proactive and positive approach 
• Ability to up-sell 
• Ability to work as part of a team, with or without supervision 
• Strong work ethic, honesty & integrity 
• Ability to work a rotating roster between the hours of 9am – 7pm Monday – Saturday. 
This is an exciting opportunity to be part of a highly successful business and a young and dedicated team. Our office is located in North Manly close to public transport. If you think you are the applicant that we are looking for please apply as we are looking to start people immediately. 
Please forward a covering letter & resume to sam@bicyclesonline.com.au


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